Shipping

We offer shipping locally and internationally. 

Our domestic expedited service is provided by NZ Couriers; whereas international orders will be delivered via NZ Post or other Express courier.

Shipping costs will apply, and will be added at checkout. For orders within New Zealand, postage is $10.00 per order. Also we offer free shipping with every purchase over $150; As for international orders, the postage will vary depending on the country.

International orders may attract local customs taxes or duties on arrival to your country. These taxes/duties are required to be paid by the purchaser and are not the responsibility of KiwiSeng. No refunds will be issued for orders where taxes/duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax/duty likely to be charged prior to placing your order.

Please ensure your delivery address is correct at checkout, KiwiSeng is not responsible for orders that have not been received due to incorrect delivery details and cannot be changed after checkout is complete. Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call. KiwiSeng cannot re-send your order outside New Zealand if your order gets returned to us due to non-delivery / non-collection.

For more information about our shipping carriers or questions, please email to sales@kgl.co.nz.  .

★Please note we ship Monday-Friday only during normal business hours. Any order placed during non-business hours will be processed  the following business day. Orders will not ship over the weekend.

Order Tracking

When you place an order, you will receive an order confirmation via email. You can track your order via NZ Courier Tracking. If you have questions about your order please email sales@kgl.co.nz. Please include your order number in the subject of your email.

Out-of-Stock Items & Back Orders

Should an item on your order be out of stock, we will notify you via email the expected in-stock date. Your remaining order will ship on time and the out-of-stock item will ship when available at no extra charge to you. If you would like to cancel the order, please email to sales@kgl.co.nz.